The Client-Centric State

The Client-Centric State

03 Jun, 11:00–12:15

The mission of government is to improve the quality of life of every individual. To achieve this task, the state and government must speak to people in a way that is comprehensible, convenient and comfortable, with an understanding of people’s values and needs, and taking into account best business practices. The government has recently announced the Client-Centric State initiative. The expert discussion on ‘The Client-Centric State’ will cover a number of issues related to the topic. What is client-centricity and what are the hallmarks of the client-centric state? What principles and values will form the basis of the client-centric state? What does business have to offer the state, and how quickly can state-level and municipal organizations be realigned towards client-centricity? What cultural changes will the principles of client-centricity require from an army of civil servants? How can government acquire a human face, and where will it find a new breed of managers? How will client-centricity impact public administration reforms? How have the pandemic and digitalization affected decision-making with regard to client-centricity?









Broadcast