Business programme

The mission of government is to improve the quality of life of every individual. To achieve this task, the state and government must speak to people in a way that is comprehensible, convenient and comfortable, with an understanding of people’s values and needs, and taking into account best business practices. The government has recently announced the Client-Centric State initiative. The expert discussion on ‘The Client-Centric State’ will cover a number of issues related to the topic. What is client-centricity and what are the hallmarks of the client-centric state? What principles and values will form the basis of the client-centric state? What does business have to offer the state, and how quickly can state-level and municipal organizations be realigned towards client-centricity? What cultural changes will the principles of client-centricity require from an army of civil servants? How can government acquire a human face, and where will it find a new breed of managers? How will client-centricity impact public administration reforms? How have the pandemic and digitalization affected decision-making with regard to client-centricity?

Moderator
Vladimir Soloviev, Managing Partner, Founder, EVERYCO

Vladimir Soloviev

Managing Partner, Founder, EVERYCO

Panellists
Herman Gref, Chief Executive Officer, Chairman of the Executive Board, Sberbank
Dmitriy Grigorenko, Deputy Prime Minister of the Russian Federation – Chief of the Government Staff
Daniil Egorov, Head, Federal Tax Service of Russia
Sergey Kirienko, First Deputy Chief of Staff of the Presidential Executive Office of the Russian Federation
Vladimir Mau, Rector, Russian Presidential Academy of National Economy and Public Administration (RANEPA)

Herman Gref

Chief Executive Officer, Chairman of the Executive Board, Sberbank

Herman Gref was born on February 8, 1964, in the village of Panfilovo, Irtysh District, in the Pavlodar Region of the Kazakh Soviet Socialist Republic.
1990: graduated from the Law Faculty at Omsk State University, specializing in Jurisprudence. He also holds a PhD in Economics.
1991–1992: legal counsel, category 1, for the Committee for Economic Development and Property of the Administration for Petrodvorets and St. Petersburg.
1992: appointed head of the Petrodvorets District Agency of the Committee for the Management of Municipal Property, St. Petersburg Mayor’s Office.
1992–1994: Chairman of the Property Management Committee, Deputy Head of Petrodvorets Administration.
1994: became Vice-Chairman and then Senior Vice-Chairman of the Committee for the Management of Municipal Property, St. Petersburg Mayor’s Office.
1997–1998: Deputy Governor, Chairman of the Committee for the Management of Municipal Property, St. Petersburg Mayor’s Office.
1998–2000: Senior Deputy Minister for State Property of the Russian Federation.
2000–2007: Minister for Economic Development and Trade of the Russian Federation.
Since November 2007: CEO and Chairman of the Executive Board of OAO Sberbank of Russia.
Awarded orders “For Merit to the Fatherland”, 3rd and 4th degrees, Order of Honour, order of Alexander Nevsky, the P.A. Stolypin medal, 2nd degree, the order of Faithful Saint Prince Daniil Moskovsky, 1st degree, the Certificate of Merit and Gratitude from the President of the Russian Federation.
He was awarded the highest French distinction, and was made an Officer of the Légion d'honneur.
For special achievements in the banking sector and his personal contribution to the development of Sberbank, he was awarded the Golden Sign of Sberbank of Russia.

Dmitriy Grigorenko

Deputy Prime Minister of the Russian Federation – Chief of the Government Staff

Daniil Egorov

Head, Federal Tax Service of Russia

Daniil Egorov was born on September 7, 1975 in Moscow

Education:
1998: Peoples' Friendship University
Degree: Jurisprudence

Career:
2000-2001: member of the commission of the Inter-regional Board of Defense Lawyers for Businesses and Individuals
2001: Legal Adviser, Head of Legal Department at Eneko.
2001-2003: first-category specialist and consultant, Management Support Department, Moscow Department of the Ministry of Taxes and Duties
2003-2005: head of the department of information support, electronic data entry and desk audit; later head of the office inspections department at the Interdistrict Inspectorate of the Ministry of Taxes and Duties of Russia No. 44 in Moscow
2005-2009: head of the department of desk audit, head of the department of field audits No. 2 of Interdistrict Inspectorate No. 50 of the Federal Taxation Service of Russia in Moscow
2009-2010: deputy head of the control department of the administration of the Federal Taxation Service of the Russian Federation in Moscow
2010-2011: deputy head of the department for disputes with individuals, head of the department for disputes with major taxpayers, deputy head of the department, and head of the pre-trial audit department at the Federal Taxation Service
2011-January 2020: Deputy Head of the Federal Taxation Service

Daniil Egorov was appointed Head of the Federal Taxation Service by Directive No. 21-r of the Government of the Russian Federation of January 17, 2020.

Sergey Kirienko

First Deputy Chief of Staff of the Presidential Executive Office of the Russian Federation

Sergey Kirienko was born July 26, 1962, in Sukhumi. On finishing school, he entered the shipbuilding department of Gorky Institute of Water Transport Engineers from which he graduated in 1984. 1991-1993, studied at the governmental Academy of National Economy, specialising in Finance and Banking. April 1998, became Prime Minister of the Russian Federation and held this office till August 1998 when Boris Yeltsin dismissed the Government. May 2000, President Vladimir Putin appointed Sergey Kirienko as Plenipotentiary Representative of the President in Volga Federal District. November 2005, Russian Government appointed him as Head of the Federal Atomic Energy Agency. December 2007, following President Putin’s order, he took the position of Director General of the State Atomic Energy Corporation “Rosatom”. October 2016, First Deputy Chief of Staff of the Presidential Executive Office of the Russian Federation. Sergey Kirienko has been awarded the Order of Honour.

Vladimir Mau

Rector, Russian Presidential Academy of National Economy and Public Administration (RANEPA)

Born in Moscow on December 29, 1959.
1981: Plekhanov Moscow Institute of National Economy.
1981–1990: Graduate program at the Institute of Economics of the Soviet Academy of Sciences; research assistant; Research Fellow of the Institute of Economics of the Soviet Academy of Sciences.
1990-1991: head of laboratory at the Institute for Economic Policy of the Academy of National Economy under the USSR Council of Ministers.
1991-1994: Aide to the First Deputy Prime Minister of the Russian Federation, Advisor to the Prime Minister of the Russian Federation.
1994-1997: Deputy Director of the Institute of Economic Problems in Transition.
1997-2002: Head of the Working Center for Economic Reforms under the Government of the Russian Federation.
2002-2010: Rector of the Academy of National Economy under the Government of the Russian Federation.
2010-present: Rector of the Russian Presidential Academy of National Economy and Public Administration (RANEPA).