Healthy Life

Healthcare Satisfaction: You Can’t Please Everyone or Is the Patient Always Right?

16 Jun , 15:30–16:45
‘Healthy Life’ Programme
Panel session
Pavilion F, Healthy Life Area

By Russian presidential decisions on strategic development and national projects, since 2022 an additional target characterizing public satisfaction with healthcare has been included in the Federal Project for development of primary healthcare. The satisfaction indicator is a complicated, complex one and its determined through assessment of how well the healthcare system meets patient expectations. The factors affecting the indicator of public satisfaction with healthcare include gender and age characteristics, medical care receipt times, an assessment of staff relations with patients, the state of the infrastructure and the patient’s perception of the accessibility and quality of medical care. To raise the level of satisfaction, including via the above factors, a list should be drawn up of various measures and initiatives and a mechanism determined for developing them. What approach should be taken to assessing and developing such measures? What advanced practices, experience and vision can be shared by Russian regions for raising public satisfaction with healthcare?

Olga Kobyakova, Director, Federal Research Institute for Health Organization and Informatics of Ministry of Health of the Russian Federation

Igor Artamonov, Head of the Administration of Lipetsk Region
Olga Zabralova, Senator of the Russian Federation; First Deputy Chairwoman of the Russian Federation Council Committee on Social Policy
Alla Samoylova, Head, Federal Service for Surveillance in Healthcare (Roszdravnadzor)
Victor Fisenko, First Deputy Minister of Health of the Russian Federation
Oleg Ergashev, Vice-Governor of Saint Petersburg

Front row participants
Irina Gekht, First Vice-Governor of Chelyabinsk Region
Boris Nemik, Minister of Health of the Krasnoyarsk Territory
Tatyana Savinova, Deputy Governor of the Orenburg Region